Property management

Urgent Repairs

It is a policy of Ray White Hornsby that all repairs are required to be submitted in writing before action is undertaken. The exception to this is urgent repairs.

The law distinguishes between urgent (emergency) repairs and those which are not so urgent. Urgent problems are usually defined as those that radically reduce the tenant’s ability to live in a property.

According to the Office of Fair Trading, urgent repairs are defined as the following:

  • A burst water service or a serious water service leak
  • A blocked or broken toilet
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of the gas, electricity or water supply to the premises
  • A failure or breakdown of the hot water service
  • A failure or breakdown of the stove or oven
  • A failure or breakdown of a heater or air-conditioner
  • A fault or breakdown which makes the premises unsafe or insecure

If urgent repairs are required at any stage during your tenancy please contact our office immediately.  If your emergency is outside of business hours, please refer to your lease agreement which outlines the tradesman to contact in an urgent situation.

It is also suggested that you investigate faults, within reason, before contacting your Property Manager or a tradesman. As an example, if you have lost power to your property by checking the main’s supply and ensuring all switches are in the ‘on’ position plus checking with your neighbours if they are experiencing the same issue, can resolve problems a lot quicker and easier.